At VMG, we strive to provide the best possible client experience. The key to providing superior service is communication and there are multiple avenues to communicate with our clients – email, phone, LinkedIn, Facebook, Blogs and the VMG website. While many people prefer email and phone communications, there are times when an email or phone call does not give a client what they need, when they need it. The VMG website is our 24/7 on-line platform. Our clients can access our website easily from anywhere. This is where orders are placed, and all related activities are recorded and tracked. When used properly, our website is a dynamic tool.
Did you know that each user can customize their Status Notifications – emails the system automatically sends you when the status of an order is updated? Maybe you decide that you do not want to receive all the email status notifications – you would simply go back into the VMG website and update your profile to reflect only a few of the most critical – such as inspected, in review and completed. Again, this great feature is fully customizable and easily adjusted. Please click on this link to access instructions on how to customize and update your personal status notification settings: Steps to Adjust Your Status Notifications on the VMG Website.
The automatic status notifications are great. But, say you need to know specifics – not just that the property has been inspected. You can access the VMG website 24/7 from anywhere. If your dedicated Client Specialist is unavailable or if it is after business hours, rather than waiting until the next morning to get an order status, simply login to our website for up to the minute updates on your orders. Here are some helpful tips for logging in to VMG:
- Make sure you are logging in by clicking “Client Login” on the top right of VMG’s homepage. (www.valuationmanagementgroup.com)
- If you are unsure of your user name and password, you can use the self service feature by selecting “forgot user name or password” or you can contact our Client and Vendor Services team at 678-483-4420 or your dedicated Client Specialist who can provide you with your login information.
- If you are unable to see a particular status, contact our Client and Vendor Services team at 678-483-4420, and they will make the status viewable for you.
VMG always welcomes phone communication. There are times where the best, quickest and most clear communication is the old fashioned telephone. Feel free to give us a call with any questions you may have.
Valuation Management Group is a national, full service appraisal management company that manages the appraisal process for community banks, mortgage bankers and credit unions. We take the process from ordinary to extraordinary.